As part of our continued commitment to access, confidentiality, privacy, and service, we wanted to inform you of some upcoming changes to hoopla’s user authentication policies. As you may be aware, YCLD provides access to over 800,000 audiobooks, comics, eBooks, movies, music, and TV titles through the hoopla digital media streaming platform. On December 10, 2019, hoopla will be pushing out updates that will impact its electronic protocols and improve content access in accordance with YCLD patron borrowing policies. During this time some users may be impacted and unable to borrow content on their mobile, desktop, set-top, and digital assistant (Alexa, Google, etc.) devices.
Once the update goes live, if you believe you have been impacted and are no longer able to borrow content, please review the help documents below or call (928) 782-1871 for assistance.
We thank you for your continued patronage and support.